Vigilance, Helpfulness, and Accountability
The core tenants of American Global Security, Inc. are vigilance, helpfulness, and integrity. These are not simply buzzwords; these ideas define our approach to providing industry-leading security services. Our security guards are instilled with these three tenants during training. The long-term success of individual personnel is determined by how well they can integrate the tenants into the security services they provide to clients on a daily basis.
Vigilance
Vigilance guides how AGS security guards observe and report, as well as their efforts to deter crime. A security guard’s primary duty is to be vigilant of their surroundings, looking for any signs of suspicious activity, behavior, or discrepancies in the property that may result from maintenance issues or break-ins. We disapprove of guards who let their minds focus on things other than what is happening or about to happen at their job site.
Vigilance also affects our approach to deterring crime. Whether it be through foot patrols or vehicle patrols, the more vigilant and active our security guards are at a property, the greater the deterrence against any criminal activity. Visibility and vigilance through patrolling, observation, and reporting are essential for preventing crime at client job sites.
Helpfulness
Helpfulness guides how we run our security protocols and respond to emergencies. One of the ways our fixed post security guards interact with their job sites is through access control. Controlling who enters the building or premises, assigning them a visitor ID or scanning their credentials establishes a record of who entered the site and when.
Access control also ensures that our officers secure the proper doors, windows, gates, and equipment lockers at the end of the day, and vice versa. Our security guards work in cooperation with on-site staff to follow security protocols, assist with tasks as needed, and are encouraged to be helpful in any manner.
This idea that our security guards should respond to the needs of the client and the needs of the site also extends to emergency preparedness and emergency response. First Aid is part of AGS officers’ training; they will always know where items like a First Aid Kit are located on site and will also be well-versed in the site’s evacuation procedure.
A reputable private security firm like AGS will lead the efforts in site evacuation or emergency response to natural disasters. Fires, medical emergencies, bomb threats, and active shooter scenarios are all situations where an effective security guard will be most helpful to anyone on site.
Security and Integrity
Integrity guides how we write reports and stay accountable when billing clients. Documenting everything that happens while our officers are on the job is one of our top priorities as a private firm. You can create daily reports and incident reports through our in-house reporting tool, AGSTrac. This is an excellent option for clients, as they can log in to a client portal and view these reports at any time, along with several pages of helpful data and security-related analytics.
Our invoicing system is also a great source of accountability for our services firm. Our guards clock in using an app called TEXpress. Not only does this app have geo-fencing to ensure AGS guards are on site at the time of clock-in, but it also generates a list of hours, which our accounting team then uses to invoice our clients directly.
